|
Phone reception
|
|
|
Availability of our commercial team
|
|
|
Information and solutions provided by our commercial
team
|
|
|
The frequency of the visits/contacts of our Commercial
team
|
|
|
Rapidity in treating your requests
|
|
|
Availability of standard products
|
|
|
Time period to deal with your orders
|
|
|
Delivery time
|
|
|
After sales services
|
|
|
Acknowledgement and treatment of claiming
|
|
|
Products quality
|
|
|
Technical information provided on products
|
|
|
Our catalogue contents
|
|
|
Price levels
|
|
|
Terms of payment
|
|
|
Our positionning compared to competitors
|
|
|
Our website
|
|